DnTa

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DnTA Named Global Contact Center Software Leader by G2

Trusted by 2,500+ Companies. Loved by Users.

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Frost & Sullivan gives DnTA the New Product Innovation Award for Speech Analytics

Transform CX at Every Step of Your Customer Journey

with AI & ChatGPT Powered Contact Center Solutions

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Automated
Quality Audits

Boost agent productivity with unbiased, intelligent performance audits.

Conversational
Intelligence

Assist agents with insights built from millions of customer interactions.

Voice Bots &
Chatbots

Enhance customer self-service with quick, human-like responses.

Intelligent
Neural Search

Drive smarter, faster search results with precise and actionable information.

Boost-productivity-accelerate-responses
Boost-productivity-accelerate-responses-
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Choose DnTA
Go live within a day!
Seamless Integrations
Cut operational costs
Experts available 24

DnTA offers an award-winning, cloud-based contact center solution with best-in-class features at highly competitive and flexible pricing.

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Big brands put their complete trust in DnTA

abbott
apollo
apollohospitals
healthians
pathlabs
pharmeasy
practo
protea
Rainbow
redcliffelabs
sun
tata1mg
toothsi
arzoo
bigbasket
Blinkit
crofarm
healthkart
livpure
Rentomojo
wakefit
zomato
upstox
almondzfinancial
angel
blinkx
edelweissfin
sobha
brigadegroup
embassy
m3mindia
oberoi
puravankara
paytm
coindcx
jupiter
kreditbee
mobikwik
neblio
neogrowth
paysense
poonawalla
hdb
hdfcbank
hdfccredila
jm-finance
kinaracapital
mhindra-finance
muthoot-finance
azent
careerlauncher
isb
next
niit
sharda
Simplilearn
timespro
upgrad
adda247

DnTA Call Center Solution enables

0 +
Customers and counting
0 k+
Agents globally
0 billion+
Calls every year

Powering Business Growth Across Industries

Supercharge E-Commerce Customer Support

For Big Basket, DnTA shortened call queues and integrated with CRM to turn around customer support.

  • 99.67% of VIP calls are now answered in less than 10 seconds
  • Avg Handle Time reduced by 40% to under 3mins
  • Agent productivity up to 70% — an industry-best
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Simplified order-taking

DnTA enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

  • Customizable IVR for enhanced customer experience
  • 90% agent utilization and up to 100% call answer rates
  • Easy to scale up or down. Cost-effective pricing.
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Transformed Relationship Management

DnTA cloud solution allows Enterprise Capital’s  agents to remain available and looped in even when not at their desks.

  • Zoho integration for improved productivity
  • 24/7 agent availability from anywhere
  • “Bring your own trunk” platform flexibility
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Customized Solutions to Match Industry Needs

Contact Center Performance Report 2020-21

A study of 150 million calls across industries.

Agent efficiency, average speed of answer, auto dialer performance, and more.

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Features that Enable, Solve, Improve and Deliver.

AI-enabled Omnichannel Solution

DnTA  CX hub delivers relevant customer information from across all their interactions. You can triple your interaction capabilities with automation while cutting costs per contact.

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Purpose-built Auto Dialers

Boost sales performance with Predictive, Progressive, Power, Preview, or IVR dialers. With the ability to detect answering machines and convert text-to-speech, our award-winning dialers significantly increase productivity.
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Live call monitoring dashboards

Get real-time insights, manage call queues, track performance, & supervise ongoing conversations throughout all communication channels.
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Complete call center solution

Inbound, outbound, or blended, DnTA offers a comprehensive set of tools to get you started in minutes, whether you are a mature firm or just starting. Our 24/7 support teams will guide you through installation and migration. We can also help you integrate with your CRM.

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Plus more!

Drag & Drop IVR Automated callbacks IVR Blasts Warm & blind transfer Voicebots & Chat bots One-on-one onboarding
Ready Integrations Analytics & reports Speech ASR (Transcription) APIs & Webhooks Dedicated Account Manager Real time Speech Analytics
For pricing, to set up a trial, or to share your requirements, reach out to us. We are available 24/7.
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What customers say about us!

I cannot say enough about how they have gone above and beyond in helping us out.

Nancy Kerr,
Trilogy, SmartLeads

Consistently recognized by the industry

Every year we focus on delivering the best features, services, and support to our customers. Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
High Performer for 4 consecutive years
Capterra’s Top 20 Predictive dialers
Call Center, Auto Dialer & Predictive Dialer Front Runner
Auto dialer, Predictive Dialer & Call Center Category Leader

Knowledge center

A collection of information, expert tips and strategies on contact centers, telephony, service management and more.

Products

Customer Stories

CTI Integrations

Resources

Why DnTA

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