Digital Channels

DIGITAL CHANNELS

Excel at customer interactions across any digital channel

Use advanced routing, management, and AI tools to enable efficient, effective conversations across multiple digital channels

TRUSTED BY 2500+ BUSINESSES

Empower your customer

DnTA helps you alert, notify, or engage customers on any or all of these channels.

Transform calls with modern IVR features

Do more with DnTA IVR

Easy setup chatbots

Use our intuitive interface to create an AI-based chatbot to greet customers, and answer FAQs. Offer faster, 24/7 responses with no coding needed.

Route & distribute

When required, route chats to live human agents in the correct department based on time of day or other predefined routing logic. Our automated chat distribution evenly distributes calls amongst your workforce.

Monitor & manage staff

Mangers get access to 70+ real-time and historical reports and alerts that help to effectively manage agent performance.

Unify your customer journey across channels with deep CRM integrations

Our deep CRM integrations ensure that every chat is auto-logged against CRM tickets. Relevant customer data automatically shows up during every chat so that you can maintain a single, unified view of the customer across all voice and digital channels.