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AI-POWERED OMNICHANNEL SOLUTION

Transform customer experience with Ozonetel CX hub

Automate. Integrate. Personalize.
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TRUSTED BY 2500+ BUSINESSES

How CX hub helps you

Build the seamless, fast, personalized communications your modern customer craves

AI & automation

Automate first-level interactions on any channel with our proprietary AI.

Omnichannel routing

Recognize and give agents complete context, no matter what channel your customer contacts you on.

Deep CTI integrations

Your contact center and CRM act as one, seamlessly sharing information & easing agent workflows.

The easiest path to better customer experience

Make it easier, faster, and more pleasant for customers to connect with your business.

Automate

Let more customers connect with you; at their convenience. Use automation to handle higher call & chat volumes across digital and voice channels. A single AI deployment can triple your interaction capabilities while cutting costs per contact.

Unify the customer journey

When customers and prospects have to repeat information, every time they switch channels, it drastically reduces satisfaction and conversion rates. CX hub gives your agents relevant customer information from across all their interactions.

Overhaul experience

By providing quick, 24/7 self-service, you ensure that customers get faster-than-ever responses on the channels they love. And you free up your agents to ensure a better experience on call and chats that really need human intervention.

Grow with DnTA

Here is why DnTA is uniquely placed to serve growing business needs

Flexible

Our monthly price plans and unique interface lets you scale up or downsize agents in any channel, and even use the same teams to manage multiple channels.

Open cloud platform

Our open API platform has helped hundreds of businesses customize dashboards, and develop unique workflows.

Supportive

Only Ozonetel offers unmatched personalized onboarding, training, and 24/7 live phone support.

Unmatched features

Enterprise-grade features, perfected over 2 billion+ interactions.

No coding bots & IVR

Build complex IVRs including self-service IVRs or simple chatbots with a drag & drop interface.

Intelligent routing

Route calls and chats by department, timings, or customer needs.

Blended dashboards

Let blended agents manage both chat & voice channels on a single interface.

Detailed ScreenPops

Agents automatically view relevant customer details and interaction history whenever they chat or speak to customers and prospects.

Auto logging

Automatically log every chat and call with transcripts & recordings within CRM.

Advanced reports

AI-based speech analytics and 70+ live and historical reports.

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"

The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.

"Great Support Team"

The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!

"One-stop solution for all telephony requirements"

Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization…See More

"Ease of use"

Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.

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